How to follow a Twitter chat
Have you ever walked into a room where everyone was talking, engaged in an activity and it seems like everyone knows what’s going on but you? Now imagine they’re talking 90 miles a minute. That’s what attending your first Twitter chat can feel like.
The best way to follow a chat in Twitter is to use [...]
Talking to fill the silence
If you’ve ever been interviewed by a journalist, you may have experienced a tactic designed to keep you talking. You’re answering, you’re answering, you finish — and silence. The other guy doesn’t say anything, doesn’t ask the next question, just looks at you expectantly. So you start answering again. And maybe putting your foot in [...]
How to get great customer service
As a rule, I generally get good customer service. It’s not perfect all the time, but more often than not, I get the help I need. My friends have always asked how I do it, so I thought I’d share the information that has helped me. Here are my top 5 ways to get great [...]
